As our customer, you have the power and ability to agree to these terms on behalf of your company or organisation. You agree to provide us with everything required to complete the project as and when we need it. You agree to review our work, provide feedback and sign-off approval in a timely manner. Any deadlines agreed will be met by yourselves, as well as us. We have the experience and ability to perform the services you need from us and we will undertake them in a professional and timely manner. In addition, we will maintain the confidentiality of any information provided to us. As stated above, we will endeavour to meet all the deadlines set but will not be held responsible for any missed deadline if this is as a result of:


Your lateness in supplying materials

Your lateness in approving or signing off our work at any stage


Project outline 


We will create designs in line with the brief you provide during our initial correspondence. We will then produce a set of initial ideas for you to review and give you the opportunity to choose a design route. Once this route has been decided, we will then work on the project until completion. If however an initial design route has not been chosen by the third attempt, you have the option to cancel the project. If you decide to do this however, you will pay us 50% of our established rate for the work that we have produced until that point.


Legal aspects


You agree to indemnify us against any claim for compensation or damages brought about as a direct or indirect consequence of the work we do for you and/or your organisation. We will do our utmost to ensure that all materials supplied to you are free of literal or spelling errors. However, you agree that you are responsible for final proofreading and indemnify us against any costs arising from the appearance of such errors in any printed or published form. Whilst we make every attempt to ensure that our work complies with the law, it is your responsibility to submit all documentation for legal review. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.  




You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in this project are either owned by you, or that you have permission to use them. When we receive your final payment, copyright is automatically assigned as follows:


You will own the graphics and other visual elements that we create for you for this project.

We will give you a copy of all files and you should store them safely as we are not required to retain them.


We do ask that you allow us to display your new designs along with your business name, and website address or company address, for testimonial and promotional purposes for our company.




We will invoice you following submission of the final draft and once we have your agreement that you are happy with the project we have carried out for you. Unless previously agreed otherwise, invoices will be sent electronically and are payable within 14 days from date of invoice.


Note: copyright of the work remains with us until the invoice is paid in full.

Terms and conditions

The Two Sarahs, graphic design, Southampton